Knowledge base deflection lets users self-serve common inquiries, allowing customers to find a quick solution to their questions without waiting to speak to a s...

 With knowledge base email deflection, you can set up an auto response message that acknowledges receipt of a customer's email, and also recommends up ...

In today's world, data is fuel and said to be the new oil. Machine Learning (ML) has revolutionized Artificial Intelligence (AI). Due to this, if you intend...

You can create search queries and build custom reports to see how your conversation classification models are performing.August 2023 update: Conversation Classi...

If your organization has queues and routing turned on, you can use Conversation Classification to predict an attribute, such as contact reason, and automaticall...

Agent Suggestions help improve your agent productivity by using natural language processing (NLP) techniques to automatically analyze messages and suggest the m...

Kustomer's Conversation Classification is a tool that helps you automate time consuming tasks so that your agents can focus on support inquiries that need t...